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Some techs are “Go-to-Guys” because of their experience and skill.  Dispatchers and managers rely on them to take on the hard work or last minute, time sensitive jobs.  Unfortunately they can be quickly overloaded with work and excess travel, which results in an unbalance of your resources.  This means more overtime for them even though other techs are available at regular rates and normal service hours.  The long term effects are that training deficiencies are masked, good techs become burned out and underutilized techs may be incented to over report their time.  Altogether it means lower overall productivity.

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